At Enpezo, we believe in complete customer satisfaction. If you’re not entirely happy with your purchase, we’re here to help with a straightforward and transparent refund policy.
Eligibility for Refunds
To be eligible for a refund, items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact. Items must be returned within 7 days of delivery. Any signs of wear or damage may void your eligibility for a refund.
Non-Refundable Items
The following items are non-refundable:
- Items on sale or purchased with promotional discounts
- Customized or limited-edition apparel
- Gift cards
Refund Process
- Initiate a Return: Email us at support@enpezo.com with your order number and reason for return.
- Return Approval: We will review your request within 48 hours.
- Shipping the Product: Once approved, customers must ship the product back to the provided address at their own expense unless the item is damaged or incorrect.
- Refund Completion: Upon receipt and inspection, refunds will be processed within 7–10 business days to the original payment method.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect product, please contact us immediately. Include photos and your order number in your email. In such cases, we will offer a full refund or exchange at no extra cost to you.
Exchanges
We do not currently offer direct exchanges. If you want to exchange an item, return it for a refund and place a new order.
Customer Responsibility
Customers are responsible for the return shipping cost unless the product is damaged or an error was made on our part.
Policy Changes
We reserve the right to amend this policy at any time without prior notice. We encourage you to review it periodically.